Insurance & Social Protection

Supporting bancassurers, companies, mutuals, social protection groups, brokers & delegates in their transformation & digitalization projects.

TNP’s Insurance and Social Protection team gathers consultants with a very strong knowledge of the sector and its challenges.

The scope of our experience and expertise allows us to work on the entire value chain, on performance and transformation issues.

Our observatories (health and welfare market solutions, business performance) and periodic benchmarks (IT costs, specialized benchmarks) and dedicated to the insurance sector establish our support approach.

#Your challenges

Insurance companies are currently undergoing deep transformations in their business model, their business & IT industrial chains and their distribution.

These projects are significantly transforming the models of each insurer and the market offer. They respond to several major challenges:

  • Strengthening of regulatory requirements
  • Market concentration
  • Intensification of competition
  • Increased customer demands
  • Digitalization
  • Emergence of new risks & expansion of the service offering

#Our assets

Our Insurance and Social Protection team meets your challenges by perfectly mastering:

  • Jobs and issues
  • Optimization & transformation techniques
  • Business levers & IT
  • Change management approaches

Our intervention is based on a collaborative mode with your teams, combining strong proximity & expertise. Our team has a very strong culture of commitment & quality and enjoys accompanying you in your transformations from start to finish, from the global vision to the final delivery. This allows us to make a difference and to obtain tangible results!

“Insurance business unit at TNP? Strong expertise, diversified missions, commitment to results and client intimacy!“

Evelyn LOR


Our key missions

Customer relationship transformation & business performance

TNP supported an affinity insurance mutual in the transformation of its commercial approach and its customer relationship model. We have led the transformation of customer relations through the orchestration of customer requests in the service of omnichannel and the valorisation of customer data. In parallel, we redefined the business organization: structuring of portfolios and territories, lead management, business approach and tooling.

What made the difference

Our expertise in the entire value chain of business performance and customer relations, including customer demand management.

Assistance strategy and partnership

A bancassurer mandated TNP to work on its Assistance strategy. The client entered into a partnership with a world leader in assistance, accompanied from start to finish by TNP: operational due diligence, contractual closing, and then framing & management of the operational changeover project of the assister’s shift.

What made the difference

Our detailed knowledge of the assistance industry and its players, the management of damage claims, our commitment and the quality of our work from start to finish.

Transformation of the health information system

TNP supports a French mutual insurance company in the change of its Health Information System from start to finish: general framing, sourcing & choice of software, functional framing, program management, design of the migration strategy, change management.

What made the difference

Our perfect knowledge of the software solutions on the market and the model of each of the editors as well as individual and group health insurance.

Digitization of the complementary pension

TNP is mandated by a player in the complementary pension to transform and digitalize its customer approach: digital strategy and service offering, optimization and digitalization of paths, design and launch of mobile applications and the Pega CRM.

What made the difference

Our expertise of both the business and processes of social protection as well as our digital expertise, from strategy to implementation.

“Customer expectations are evolving faster and faster. The adaptation of a company like Generali France requires three levers: openness to the outside world, innovation and listening to customers.“

Extract of white book TNP “L’entreprise agile, humaine et performante”


Member of the executive committee in charge of distribution, Generali France


Ralf Winckler Managing Director
Franck Mahé Partner
Ithier de Reilhac Partner
Thibaut Legrand Partner

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