Insurance & Social Protection
Supporting bancassurers, companies, mutuals, social protection groups, brokers & delegates in their transformation & digitalization projects.
TNP’s Insurance and Social Protection team gathers consultants with a very strong knowledge of the sector and its challenges.
The scope of our experience and expertise allows us to work on the entire value chain, on performance and transformation issues.
Our observatories (health and welfare market solutions, business performance) and periodic benchmarks (IT costs, specialized benchmarks) and dedicated to the insurance sector establish our support approach.
#Your challenges
Insurance companies are currently undergoing deep transformations in their business model, their business & IT industrial chains and their distribution.
These projects are significantly transforming the models of each insurer and the market offer. They respond to several major challenges:
- Strengthening of regulatory requirements
- Market concentration
- Intensification of competition
- Increased customer demands
- Digitalization
- Emergence of new risks & expansion of the service offering
#Our assets
Our Insurance and Social Protection team meets your challenges by perfectly mastering:
- Jobs and issues
- Optimization & transformation techniques
- Business levers & IT
- Change management approaches
Our intervention is based on a collaborative mode with your teams, combining strong proximity & expertise. Our team has a very strong culture of commitment & quality and enjoys accompanying you in your transformations from start to finish, from the global vision to the final delivery. This allows us to make a difference and to obtain tangible results!
Our expertises
We operate in a wide variety of contexts – variety of companies, variety of insurance risks, variety of processes, variety of issues, variety of interlocutors – and on different types of transformation projects, with teams combining insurance business skills and expertises, in particular:
- Acceleration of business performance
- Transformation of IT core business
- Regulatory compliance
- IT Transformation & performance
- Exploitation and valorization of data
- Digitalization of processes and customer journeys
“Insurance business unit at TNP? Strong expertise, diversified missions, commitment to results and client intimacy!“
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Evelyn LORManager
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Our key missions
Customer relationship transformation & business performance
TNP supported an affinity insurance mutual in the transformation of its commercial approach and its customer relationship model. We have led the transformation of customer relations through the orchestration of customer requests in the service of omnichannel and the valorisation of customer data. In parallel, we redefined the business organization: structuring of portfolios and territories, lead management, business approach and tooling.
What made the difference
Our expertise in the entire value chain of business performance and customer relations, including customer demand management.
Assistance strategy and partnership
A bancassurer mandated TNP to work on its Assistance strategy. The client entered into a partnership with a world leader in assistance, accompanied from start to finish by TNP: operational due diligence, contractual closing, and then framing & management of the operational changeover project of the assister’s shift.
What made the difference
Our detailed knowledge of the assistance industry and its players, the management of damage claims, our commitment and the quality of our work from start to finish.
Transformation of the health information system
TNP supports a French mutual insurance company in the change of its Health Information System from start to finish: general framing, sourcing & choice of software, functional framing, program management, design of the migration strategy, change management.
What made the difference
Our perfect knowledge of the software solutions on the market and the model of each of the editors as well as individual and group health insurance.
Digitization of the complementary pension
TNP is mandated by a player in the complementary pension to transform and digitalize its customer approach: digital strategy and service offering, optimization and digitalization of paths, design and launch of mobile applications and the Pega CRM.
What made the difference
Our expertise of both the business and processes of social protection as well as our digital expertise, from strategy to implementation.
“Customer expectations are evolving faster and faster. The adaptation of a company like Generali France requires three levers: openness to the outside world, innovation and listening to customers.“
Extract of white book TNP “L’entreprise agile, humaine et performante”
Rodolphe PLOUVIER
Member of the executive committee in charge of distribution, Generali France
#Team
TNP’s Insurance & Social Protection team is about sixty consultants, specialists in the insurance industry. Their bilingualism in business and technology allows them to design and implement end-to-end transformations for our clients, covering all strategic and operational transformation issues.
The + of our team:
- Committed, motivated and passionate men and women with a real sense of entrepreneurship
- Women and men regularly trained, mostly certified, in both soft and hard skills
- Various profiles, former operational staff and consultants, with a strong seniority
- An attraction for customer contact and collaborative work
- A fun and relaxed atmosphere within the team, doing a serious job… without taking itself too seriously!
